Metrics and Targets

[Medical service supply]

	Initiatives	Action plan/target (KPI)	FY2024 Targets/Results	FY2025 Targets
Support for construction of sustainable medical service system	Support to increase patients through utilization of information	Make proposals to increase patients based on market research	Targets: 70 proposals Results: 53 proposals (75.7％)	Targets: 60 proposals
	Support hospital management through strategic procurement of medical devices	Make proposals to improve profitability for medical institutions by consolidating devices used or reducing devices close to sterilization deadlines, etc.	Targets: 130 proposals Results: 204 proposals (156.9％)	Targets: 210 proposals
Higher penetration and improved accessibility of minimally invasive medical care	Start up and support medical workshops and research activities centered on customer facilities	Support to enhance medical skills of doctors Set up external study groups and seminars Support doctors to study abroad or to participate in academic conferences	Targets: 55 plans Results: 95 plans (172％)	Targets: 60 plans
	Support doctors to learn and use medical devices properly for improving technique Provide latest medical information	Plan to start up workshops and study groups
Promotion of DX in the medical industry	Support for promotion of customer DX	Shin SHINZOKUN Make SHINZOKUN (unique medical device management system) connectable with external systems and applicable to new technology, including RFID, to contribute to higher operational efficiency and productivity for customers	Targets: Expand on-cloud operation of SHINZOKUN Make SHINZOKUN accommodate QR codes Results:Started to accommodate QR codes and released RFID-compatible version	Targets: Expand on-cloud operation of SHINZOKUN to 50 facilities Connect SHINZOKUN with internal sales management system to interact with information on-line
Innovation in the medical industry	Create new businesses collaborating with medical venture enterprises and start-ups	Collect information, exchange information with external organizations and perform feasibility studies in internal section	Targets: 6 feasible studies Results: 6 feasible studies (100％)	Targets: 6 feasible studies
Support the physician’s work style reform (New)	Support customers to proceed with work style reform	Make proposals to improve the work environment by raising operational efficiency and implementing new systems	Targets: 10 feasible studies Results: 26 feasible studies (260％)	Targets: 10 feasible studies

[Supply chain]

	Initiatives	Action plan/target (KPI)	FY2024 Targets/Results	FY2025 Targets
Sustainable medical device supply system	Promote logistics reform	Concentrate logistics and improve operational efficiency as a result of separation of sales and logistics due to the start of WIN Heart Gate	Results:Separated sales and logistics at additional 2 facilities (5 in total)	Target:Increase the number of facilities to be transferred to WHG from those currently managed by the Kanto region business office
		Develop a new sales and inventory control system	Results:Considered phased release. Released ver.1.0 and developed ver.1.05	Target:Release ver.1.1 and develop ver.1.2 Inventory control using serial numbers and utilize handheld terminals
		Secure traceability and the stable supply of medical devices utilizing RFID	Results:Inventories have been managed by RFID at additional 3 facilities (4 in total) and they are inventories in common	Target:Expand RFID operation to facilities managed by the Kanto region business office
Resilient supply chains	Strengthening the supply chain	Reorganize rules responding to system failures	Results:Shifted focus to preventing system failures and minimizing their impact, and considered countermeasures	Target:Consider data storage methods, etc.
Resilient supply chains	Strengthening the supply chain	Expand “milk run” operation	–	Target:Increase volume collected through “milk run” as a result of increasing facilities to be transferred to WHG Switch to “milk run” for major manufacturers not supported

[Support for employee participation]

	Initiatives	Action plan/target (KPI)	FY2024 Targets/Results	FY2025 Targets
Human resource development to support sustainable corporate activities	Enhance human resource development and education programs	Promote increase in cardiac device representative (CDRs) Skill improvement training (tiered training, training for 1st to 4th year employees, on the job training by trainers)	Target: 140 Result: 124 (88.5％)	Target: 140 Target: Attendance rate: 100%
	Prepare and review working environment for promoting work style reforms	Promote flexible work styles Utilization rate of staggered working hours and flextime	Target: 70% Results: 67.4％	Target: 70％
	Enhance systems for promoting employee growth including reviewing the performance assessment system	Enhance education system Utilization rate of level-based education lessons and education tools for self-enlightenment	Target: 70% Result: 95.1％	Target: 80％
Promotion of diversity to enable employees to demonstrate their skills and talents	Promote employment of female, non-Japanese, and people with disabilities Increase percentage of female managers	Maintain 25% female employment ratio	Target: 25% Result: 45.0％	Target: 30％
		Percentage of promotion-to-manager recommendations for female employees:	Target: 20％ (3-year average) Result: 21.6% (3-years average)	Target: 20％ (3-year average)
		Percentage of male employees taking childcare leave:	Target: 50% Result: 37.5％	Target: 50%(acquired rate) Target:Number of days taken: 14 days
		KURUMIN certification in FY2024(an enterprise regarded as “childcare supportive” by Ministry of Health, Labour and Welfare)	Target: Retain certification Results: Retained certification	Target: Achieve action plan and meet certification criteria (to continue retaining certification)
Respect for human rights	Enhance education on human rights	Thorough education on compliance and human rights Percentage of employees attending lectures	Target: 100％ Result: 100％	Target: 100％

[Environment]

Material issues	Initiatives	Action plan/target (KPI)	FY2024 Targets/Results	FY2025 Targets
	Realization of decarbonized society	Promote measures for decarbonized society	Reduce unused and discarded medical devices Reduction of entrusted inventories by central inventory control at WIN Heart Gate Precise inventory control with new sales and inventory control system	Target:Reduction in rate of discarded medical devices:5% cut YoY in H1 and H2 respectively Result: 9.1％ cut	Target:Reduction in rate of discarded medical devices:5% cut YoY in H1 and H2 respectively
Promote hybrid car introduction	Target: 50% Result: 56％	Target: 60%
Contribution to global environment	Promote paper-less Electronic administrative procedures	Target: 10% cut in annual print volume Results:+2% increase (from 3,901 print to 3,990 print)	Target: Increase electronic contract: +5%

Material issues

Initiatives

Action plan/target (KPI)

FY2024
Targets/Results

FY2025
Targets

Realization of decarbonized society

Promote measures for decarbonized society

Reduce unused and discarded medical devices

Reduction of entrusted inventories by central inventory control at WIN Heart Gate
Precise inventory control with new sales and inventory control system

Target:Reduction in rate of discarded medical devices:5% cut YoY in H1 and H2 respectively

Result: 9.1％ cut

Target:Reduction in rate of discarded medical devices:5% cut YoY in H1 and H2 respectively

Promote hybrid car introduction

Target: 50%
Result: 56％

Target: 60%

Contribution to global environment

Promote paper-less

Electronic administrative procedures

Target: 10% cut in annual print volume

Results:+2% increase (from 3,901 print to 3,990 print)

Target: Increase electronic contract: +5%

[Corporate base]

	Initiatives	Action plan/target (KPI)	FY2024 Targets/Results	FY2025 Targets
Succession/continuity of business from a medium- to long-term perspective	Prepare succession plan	Formulate programs for next-generation management personnel	Results: Next-generation management personnel made action plan for FY2024 and monitored its progress	Target: Direct discussion with department manager by CEO (called Akizawa-Juku)
Information security	Implement information security measures to ensure stable operation of sales and inventory control system	Reinforce cyberattack countermeasures Education and training through e-learning	Results: Conducted training for targeted email Results: Conducted e-learning education (once a year)	Target: Conduct training for targeted email Target: Conduct e-learning education (once a year)
Compliance system	Enhance internal education framework	Enhance internal education framework Training participation rate	Target: 100％ Result: 100％	Target: 100％
Secure resilience for disasters	Enhance business continuity structure in the event of disasters	Practice in line with BCP and review the plan Training using safety confirmation tools	Results: Considered BCP for fires Results: Conducted safety checks using safety confirmation tools (twice a year)	Target: Prepare for fire response plan Target: Conducted safety checks using safety confirmation tools (twice a year)

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