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Metrics and Targets

The group has established sustainability metrics (KPIs) and sustainability targets to achieve the goals in each materiality and is working to enhance corporate value in terms of both profit opportunities and risks.

[Medical service supply]

Material issues Initiatives Action plan/target (KPI) FY2025
Targets/Results		 FY2026
Targets
Support for construction of sustainable medical service system
  • Support to increase patients through utilization of information
  • Make proposals to increase patients based on market research
 Targets: 60 proposals

Results: 31 proposals		 Targets: 40 proposals
  • Support hospital management through strategic procurement of medical devices
  • Make proposals to improve profitability for medical institutions by consolidating devices used or reducing devices close to sterilization deadlines, etc.
 Targets: 210 proposals

Results: 233 proposals
(111％)		 Targets: 240 proposals
Higher penetration and improved accessibility of minimally invasive medical care
  • Start up and support medical workshops and research activities centered on customer facilities
  • Support doctors to learn and use medical devices properly for improving technique
  • Provide latest medical information
  • Support to enhance medical skills of doctors
  • Set up external study groups and seminars
  • Support doctors to study abroad or to participate in academic conferences
  • Plan to start up workshops and study groups
 Targets: 60 plans

Results: 81 plans
(135％)		 Targets: 60 plans
Promotion of DX in the medical industry
  • Support for promotion of customer DX
  • Shin SHINZOKUN: Accommodate new technologies including RFID, and liaise with the logistics and sales management systems, contributing to higher operational efficiency and productivity for customers
 Targets: Expand on-cloud operation of SHINZOKUN to 50 facilities

Results: All facilities that have installed SHINZOKUN have met communication technological requirements for master data update

Targets: Connect SHINZOKUN with internal sales management system to interact with information on-line

Results: Liaison with the logistics and sales management system has not yet started		 Targets: Install SHINZOKUN at 150 medical facilities and realize master data update on the cloud
  • WIN Asset: Promote DX at medical facilities with cloud-based medical devices and asset management systems
 – Targets: Install WIN Asset at 150 medical facilities
Innovation in the medical industry
  • Create new businesses collaborating with medical venture enterprises and start-ups
  • Collect information, exchange information with external organizations and perform feasibility studies in internal section
 Targets: 6 feasible studies

Results: 7 feasible studies		 Targets: 6 feasible studies
Support the physician’s work style reform
  • Support customers to proceed with work style reform
  • Make proposals to improve the work environment by raising operational efficiency and implementing new systems
 Targets: 10 feasible studies

Results: 10 feasible studies		 Targets: 10 feasible studies

[Supply chain]

Material issues Initiatives Action plan/target (KPI) FY2025
Targets/Results		 FY2026
Targets
Sustainable medical device supply system
  • Promote logistics reform
  • Concentrate logistics and improve operational efficiency as a result of separation of sales and logistics due to the start of WIN Heart Gate
 Target: Increase the number of facilities to be transferred to WHG from those currently managed by the Kanto region business office

Results: Separated sales and logistics at additional 22 facilities		 Target: Continue to transfer facilities managed by the Kanto region business office to WHG

Start to transfer facilities managed by the Yokohama business office
  • Develop a new sales and inventory control system
 Target: Release ver.1.1 and develop ver.1.2

Results: Released ver.1.1 and 1.2

Target: Inventory control using serial numbers and utilize handheld terminals

Results: Executed inventory counting with handheld terminals		 Target: Develop functions related to logistics and supply chains

Execute phased release of for higher operational efficiency
  • Secure traceability and the stable supply of medical devices utilizing RFID
 Target: Expand RFID operation to facilities managed by the Kanto region business office

Results: Inventory counting has been managed with RFID at additional 2 facilities		 Target: Expand the inventory count with RFID
Resilient supply chains
  • Strengthening the supply chain
  • Strengthen business continuity measures in response to system failures
 Target: Consider data storage methods, etc.

Results: How to store updated data for hardware and the selection of equipment are under consideration		 Target: Complete implementing new data storage system after review
  • Expand “milk run” operation
Target: Increase volume collected through “milk run” as a result of increasing facilities to be transferred to WHG

Results: “Milk run” system is stably operational

Target: Switch to “milk run” for major manufacturers not supported

Results: Continue negotiating with major manufacturers to switch to the “milk run” system		 Target: Stabize the “milk run” system and increase supported manufacturers

[Support for employee participation]

Material issues Initiatives Action plan/target (KPI) FY2025
Targets/Results		 FY2026
Targets
Human resource development to support sustainable corporate activities
  • Enhance human resource development and education programs
  • Promote increase in cardiac device representative (CDRs)
 Target: 140

Result: 128		 Target: 140
  • Skill improvement training (tiered training, training for 1st to 4th year employees, on the job training by trainers)
 Target: Attendance rate 100%

Result: Attendance rate 89%		 (Discontinue)
  • Skill improvement training (tiered training, training for 1st to 5th year employees, on the job training by trainers)
 – Target: Participation rate:100%
  • Promote employee-supportive workplaces
  • Percentage of employees participating in stress-check
 – Target: 90％
  • Prepare and review working environment for promoting work style reforms
  • Promote flexible work styles
  • Utilization rate of staggered working hours and flextime
 Target: 70%

Results: 71％		 (Discontinue)
  • Enhance systems for promoting employee growth including reviewing the performance assessment system
  • Enhance education system
  • Utilization rate of level-based education lessons and education tools for self-enlightenment
 Target: 80%

Result: 61％		 (Discontinue)
Promotion of diversity to enable employees to demonstrate their skills and talents
  • Promote employment of female, non-Japanese, and people with disabilities
  • Increase percentage of female managers
  • Female employment ratio
 Target: 30.0%

Result: 43.8％		 Target: 35.0％
  • Percentage of promotion-to-manager recommendations for female employees:
 Target: 20.0％ (3-year average)

Result: 16.3% (3-years average)		 Target: 20.0％ (3-year average)
  • Percentage of male employees taking childcare leave:
 (Acquired rate)
Target: 50.0%
Result: 100.0％

(Number of days taken)
Target: 14.0 days
Result: 37.4 days		 (Acquired rate)
Target: 60.0%

(Number of days taken)
Target: 14.0 days
  • KURUMIN certification in FY2024(an enterprise regarded as “childcare supportive” by Ministry of Health, Labour and Welfare)
 Target: Achieve action plan and meet certification criteria (to continue retaining certification)

Results: Filed for the certification in May		 Target: Achieve 2-year action plan and promote certification
Respect for human rights
  • Enhance education on human rights
  • Thorough education on compliance and human rights
  • Percentage of employees attending lectures
 Target: 100％

Result: 100％		 Target: 100％

[Environment]

Material issues Initiatives Action plan/target (KPI) FY2025
Targets/Results		 FY2026
Targets
Contribution to global environment
  • Promote measures for decarbonized society
  • Reduce medical device waste
  • Decrease inventories through central control at WHG
  • Improve inventory management more precisely through the logistics and sales management system and RFID tags
  • Promote inventory reduction through group collaborations
 Target: Reduction in rate of discarded medical devices:5% cut YoY in H1 and H2 respectively

Result: Reduced by 12.8% for the full year		 Target: Reduction in rate of discarded medical devices:2% cut YoY in H1 and H2 respectively
  • Promote hybrid car introduction
 Target: 60%

Result: 58％		 Target: 65%
  • Promote paper-less
  • Electronic administrative procedures
 Target: +5pp

Results: +4.1pp（2.7% → 6.8%）		 Target: +5pp (6.8% → 11.8％）from previous year
  • Increase the share of renewable energy
 Target: Implement “Green Basic Plan” at WHG and the Kanto region business office utilizing renewable energy

Results: The share of renewable energy 15.9%

Target: Plan to investigate similar plans offered by other electricity companies

Results: Reviewed Tohoku Electric Power’s renewable energy plan, “Yorisou Renewable Energy” (at Sendai Headquarters, Akita Sales Office)		 Target: +5pp (15.9% → 20.9％）from previous year

[Corporate base]

Material issues Initiatives Action plan/target (KPI) FY2025
Targets/Results		 FY2026
Targets
Succession/continuity of business from a medium- to long-term perspective
  • Prepare succession plan
  • Formulate programs for next-generation management personnel
 Target:
Direct discussion with department manager by CEO (called Akizawa-Juku)
Results: Department managers and section chiefs directly discussed with the CEO 9 times during the fiscal year (called Akizawa- Juku)

Newly appointed department managers attended open management training programs 		Target: Newly appointed managers directly discuss with CEO
Information security
  • Implement information security measures to ensure stable operation of sales and inventory control system
  • Reinforce cyberattack countermeasures
 Target: Conduct training for targeted email

Results: Conducted training for targeted email		 Target: Conduct training for targeted email
  • Education and training through e-learning
 Target: Conduct e-learning education and training (once a year)

Results: Conducted e-learning education and training (once a year)		 Target: Conduct e-learning education and training (once a year)
– Target: Conduct e-learning 1 month after joining the company
Compliance system
  • Enhance internal education framework
  • Percentage of employees participating in required compliance programs
Target: 100％

Results: 100％		 Target: 100％
  • Enhance employee education programs
 – Target: Consider additional programs
Secure resilience for disasters
  • Enhance business continuity structure in the event of disasters
  • Practice in line with BCP and review the plan
 Target: Prepare for fire response plan

Results: Considered BCP for fires		 Target: Demonstrate BCP
  • Training using safety confirmation tools
 Target: Conduct safety checks using safety confirmation tools (twice a year)

Results: Conducted safety checks using safety confirmation tools (twice a year)		 Target: Conduct safety checks using safety confirmation tools (twice a year)

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